Updated October 21, 2026
Where paying customers actually come from
Local clients are the backbone when you start. Neighbours, friends and family members often become your first bookings, then word of mouth spreads to people in the same building, street or network. Many clients also come from workplaces - small offices, larger employers arranging staff-wellbeing days, or physiotherapy clinics that subcontract massage services.
Online search and directories are increasingly important. People search for a therapist by service and location; being findable on marketplace sites and having a clear web page helps. Schools, sports clubs and community centres can supply occasional bookings, especially for short events, class-term offers or sports recovery sessions.
Other sources to tap include social media groups for local areas, noticeboards in sports halls, physiotherapy or yoga studios allowing a visiting therapist, and task postings on local marketplaces where customers request specific services. Expect a mix of walk-ins, direct contacts and bookings that come from an online listing or a shared link.
- Neighbours, friends and family - often first customers
- Workplaces and employer wellness events
- Online search, directories and marketplace task postings
- Schools, sports clubs and local community venues
How to set a first price and talk about money
Setting a first price is a balancing act between covering your costs and being attractive for early clients. Consider your time, travel, consumables, equipment wear and business admin when you set the rate. You can offer shorter introductory sessions or package deals at the start, but avoid underpricing so low that you cannot raise prices later.
When talking about money, be transparent and simple. State the price on your page and in messages, include what the session length covers, and say whether travel and aftercare are included. Decide whether you require full payment up front, a deposit or payment on the day. Clear cancellation and no-show terms reduce awkward conversations and lost time.
- Include time, travel and consumables in your price calculation
- Publish session length and cancellation terms clearly
- Decide whether to ask for prepayment, deposit or payment at appointment
What the first ten customers usually look like
The first ten customers are typically a predictable mix. Many will be people you already know - friends, family and neighbours - plus colleagues and people who find you through a personal recommendation. A few will be one-off bookings from people who found you online or called after seeing your profile.
Expect a mix of shorter sessions and trial visits. Early clients often want to assess your style and skills before returning regularly. Some will book because of convenience - location, evening or weekend hours - rather than price. Treat these early bookings as an opportunity to learn service flow, refine intake questions and ask for feedback and referrals.
- Friends, family and neighbours
- Colleagues and workplace bookings
- One-off clients from online listings or local adverts
- First-time clients who may return if the experience is good
What to sort out when taking money as an independent person in Denmark
You must handle tax and reporting correctly. Ask Skattestyrelsen what to report as self-employed income, how to submit income on your tax return, and whether you need to register for VAT or other schemes. For business registration questions, contact Erhvervsstyrelsen or use Virk’s guidance and ask when a CVR number is required.
Check professional rules and advertising limits. If you are unsure whether your training or title requires registration or whether you may make certain health claims, contact Sundhedsstyrelsen and ask about scope of practice and permitted advertising. For liability and business insurance, contact your insurance provider or a broker and ask about public liability and professional indemnity cover for massage work.
Keep clear records of payments and issue receipts or invoices. If you accept card payments through a platform that pays out to your bank account via Stripe, keep those payment records and reconcile them with your bookkeeping. If you are unsure how to invoice or which expenses you can deduct, ask Skattestyrelsen for guidance.
- Ask Skattestyrelsen what to report and about VAT requirements
- Ask Erhvervsstyrelsen when to register for a CVR
- Ask Sundhedsstyrelsen about scope of practice and advertising limits
- Ask your insurer about liability and professional insurance
What tends to go wrong in the first months
Common early problems are underpricing, inconsistent scheduling and administrative overload. New therapists often accept lower pay to get clients, which makes it hard to raise prices later. Overbooking or poor buffer time produces late finishes and stress.
Other frequent issues are last-minute cancellations without clear policy, unclear payment handling, and inadequate records. Not having proper insurance or not checking local rules about running a business from home can create unexpected liabilities. Plan for quiet periods and have simple systems for bookings, receipts and follow-up notes.
- Underpricing makes later increases difficult
- No cancellation policy leads to lost time
- Poor booking systems create scheduling conflicts
- Incomplete bookkeeping complicates tax reporting
How a Websta profile fits into this
A Websta profile works as a single page you can send to potential clients and as a place where nearby people can find you by service and location. The profile shows your services, prices, photos, a contact form and online booking. It also participates in a marketplace where customers can post tasks and providers can make offers.
Card payments that customers make through Websta are paid out to your own bank account through Stripe, and you set your own prices. Use the profile link on social posts, in email signatures and on printed materials so clients can see current services and book directly. Treat the page as a simple public CV and booking hub, and keep it up to date.
- A single page to share with clients
- Findable by service and place in the marketplace
- Online booking and contact form available on the profile
- Card payments paid out to your own bank account through Stripe
Simple next steps
Make a short checklist: confirm your training and any professional rules with Sundhedsstyrelsen, ask Skattestyrelsen about tax and VAT, contact an insurer about liability cover, set clear prices and cancellation terms, and create a Websta profile with services, photos and online booking. Start by offering sessions to people you know, ask for feedback and referrals, and use the Websta page as your booking and payment hub.
Earning independently takes time and steady effort. Focus on reliable administration, clear communication about money and boundaries, and small improvements to your service after each booking.
- Confirm professional rules with Sundhedsstyrelsen
- Ask Skattestyrelsen about tax, reporting and VAT
- Organise liability insurance
- Publish clear prices and booking terms on your Websta profile
Frequently asked questions
- Do I need to register a business to work as a massage therapist in Denmark?
- Ask Erhvervsstyrelsen whether you need a CVR for your situation and ask Skattestyrelsen how to report income. Different circumstances determine whether formal registration is required.
- How should I accept payments from clients?
- Use methods that suit you: cash, card or online. If you use Websta the card payments go to your own bank account through Stripe. Keep records and reconcile payments for bookkeeping and tax.
- Do I need insurance to practise massage?
- You should contact an insurer or broker and ask about public liability and professional indemnity cover for massage work. Also ask any relevant trade association for recommendations.
- What should I say when a client asks about results or a medical issue?
- Avoid promising outcomes or diagnosing conditions unless you hold the appropriate regulated title. If unsure about what you may advertise or claim, contact Sundhedsstyrelsen and ask about scope of practice and permitted advertising.
About the numbers
Counts in this guide were read from the Websta catalogue when the text was written and are refreshed above from the live catalogue. Part of the catalogue was built from the public business register and is marked as such on each profile.