Moving and courier services in Australia: set up your Websta profile

What a Websta profile should include for movers and couriers

Your profile page is your storefront online. It should tell customers what you do, where you operate, and how to reach you or book a job. Start with a clear description of your services - whether you move house contents, handle office relocations, offer courier delivery, or do something else. Be specific. A customer searching for help moving a single room of furniture needs to know whether you take that job.

Add a list of the main services you offer. This might include house moves, apartment removals, office relocations, or same-day courier delivery. You can also list what you don't do, to save time for both you and customers who need something outside your scope.

Photos matter. Include shots of your vehicle or team at work, or your equipment in use. These don't need to be professional shots, but they should show what customers can expect. A clear photo of your van or truck helps people know what size job you handle.

Add a contact form so customers can write to you with questions or get a quote. You can also set up online booking if you offer standard jobs like local moves or regular courier runs. Many customers prefer to request a quote first, so include a section where they can tell you what they need moved and from where to where.

• Service description and list of what you offer
• Photos of your vehicle, equipment or team
• Contact form for quote requests
• Online booking for standard services if applicable
• Service area (suburbs, towns or regions you cover)
• Hours of operation

Service areas and language

Australia is large. You may operate in one city, a region, or across several states. On your profile, list the towns and suburbs where you work. This helps the search work correctly - people looking for movers in Brisbane will find you if you say you cover Brisbane and nearby areas.

Publish your profile in English. English is the working language for business in Australia. If you also speak another language and it helps you serve customers from specific communities, you can mention that, but the main profile should be in English so customers searching the marketplace can find and contact you.

How people search for movers and couriers in Australia

Websta's marketplace lets customers in Australia search for movers and couriers by service type and location. They may search for 'removals near me', 'local movers', or 'courier delivery', and the marketplace shows them providers in their area or the area they need help in.

Customers may also post a task - describing the job they need done - and wait for providers to make offers. This is common for jobs that aren't standard, like moving an unusual item or coordinating a same-day delivery to a remote area.

Make sure your profile shows the areas you cover. If you work in one city, say so. If you cover a region, list the main towns. This way you show up in the right searches.

What to check before you take bookings

Working as an independent mover or courier in Australia means you need to sort out several things. Check with your state or territory authority - not all moving companies need a licence, but some states have rules about what you can do and what you must declare. The rules vary by state, so confirm what applies to you.

You will need a business name and Australian Business Number (ABN) if you operate as a sole trader. The Australian Business Register holds this information.

Insurance is important. Check what you need - general liability, vehicle insurance, and goods in transit insurance are common. Your state's transport authority can tell you what's required for the type of work you do.

If customers will pay by card through Websta, the payment goes through Stripe to your own bank account. You set your own prices for each service. Make sure you have a valid Australian bank account set up to receive payments.

What to write in your first hour

When you start your profile, write down the basics while you have time. Describe what you do in two or three sentences - for example, 'I offer local removals for houses and apartments within Brisbane and the Gold Coast, same-day delivery for documents and small items, and office move coordination'. Be clear about what you do and do not offer.

List your service areas. Write down every suburb and town where you work. This takes ten minutes and makes a big difference to how customers find you.

Set your hours of operation. Tell customers when you take bookings and when you work.

Add at least one photo. It can be your van, your equipment, or a photo of you ready to work. You can add more photos later.

Write your contact details. Phone and email are enough to start with. Set up the contact form or online booking feature if your jobs are standard enough to quote online.

Using Websta's quote and booking features

Websta lets you handle two kinds of customer contact. A customer can request a quote by filling in a form that tells you what they need moved and where - you then contact them with a price. Or if your service is simple enough - a standard local move or a courier run on a set route - you can offer online booking, where customers choose a date and time and know the price upfront.

For moving work in Australia, most providers ask for a quote because each job is different. A customer moving a one-bedroom flat needs a different price than one moving a house. Use the quote form to collect the information you need: where they're moving from, where they're moving to, what they're moving, and when. You then contact them with a price.

Building your profile over time

You don't need everything perfect on day one. Start with your service list, service areas, one photo, and a working contact form. As you take jobs and work with customers, you can add more photos, testimonials, and details about what makes your service useful. Update your hours if they change, and keep your service list accurate.