Moving and courier services in Belgium: set up your Websta profile

What your Websta profile should include

Your profile page acts as a business card and booking portal combined. Start with a clear service list: house moves, office relocations, piano moving, storage, parcel delivery, or any other service you offer. Be specific about what you do and what you do not do. Customers need to know whether you handle fragile items, heavy furniture, or single items only.

Add photos of your team, vehicles, or completed jobs where you have permission. Include a photo of yourself or your team; customers want to know who they are booking. Photos of your van or truck help set expectations about capacity.

Your profile description should state how long you have been in business, your service area in Belgium, and your approach to work. Mention your availability: do you work weekends, evenings, or bank holidays. If you cover multiple regions - Flanders, Wallonia, and Brussels - say so explicitly.

Set up your contact details clearly: phone, email, and physical address if you have an office. Websta lets customers contact you through a form and request quotes or bookings depending on your setup.

Services to list on your profile

Movers and couriers in Belgium handle different tasks. Your listing should reflect what you actually do. Common services include house removal, flat moving, office relocation, student moving, furniture delivery, parcel collection and delivery, and packing supplies or packing assistance.

• List each service separately so customers can filter by what they need
• Specify your service area: postcodes, towns, or regions you cover
• Mention any restrictions: maximum distance, minimum job size, types of items you will or will not move
• If you offer storage, say how long and under what conditions
• State whether you provide materials like boxes, tape, or blankets, or whether customers supply them

Languages and regional needs

Belgium has three official languages: Dutch in Flanders, French in Wallonia, and German in a small eastern region. Most business in Brussels is conducted in Dutch, French, or English. If you work across regions, publishing your profile in both Dutch and French widens your reach significantly. Websta lets you add profile information in multiple languages.

Consider your customer base. If you operate mainly in Antwerp or Ghent, Dutch may be enough. If you move households between Brussels and Walloon towns, French is important. English helps if you move expats or international clients.

How customers find you in Belgium

People in Belgium search for movers and couriers in the Websta marketplace by service type and location. The marketplace organizes services under transport, so a customer looking for a house move in Liège or a parcel delivery in Bruges will see providers nearby who offer that service. Websta's marketplace for movers and couriers in Belgium is at websta.ai/marketplace/transport.

Customers also search by town name or postcode, so make sure your profile clearly states where you operate. If you cover Brussels and surrounding communes, list the communes or districts you reach. Specificity matters: saying you serve 'Brussels' is less useful than saying you serve 'Brussels and 10 km radius' or listing specific communes.

Setting up as an independent mover or courier in Belgium

Belgium requires independent workers and self-employed people to register and follow specific rules. As a mover or courier, you typically need to register as a sole trader or set up a company structure. The exact requirements depend on your employment status and the region where you base your business.

Contact your regional trade authority or chamber of commerce. In Flanders, contact the Vlaams Agentschap Ondernemen. In Wallonia, contact the regional economic development agency. In Brussels, consult the Brussels Enterprise Agency. They will tell you about registration, social contributions, VAT thresholds, and insurance requirements.

Insurance is important. You need liability insurance for damage to customers' property during a move or delivery. Check whether your personal liability insurance covers commercial work, or whether you need specific professional moving insurance. Your vehicle also needs commercial coverage if you are using it for business.

Keep records of your work and income for tax purposes. Payments through Websta come to your bank account via Stripe, which means transactions are traceable and clear for your accountant.

What to write in your first hour

You do not need a perfect profile to start. In your first hour, add the essentials: your business name or your own name, one or two sentences about what you do, your main service area, and your contact phone number and email. Upload one clear photo if you have one.

Then list three to five core services: for example, 'house moving', 'office relocation', 'single item delivery'. Do not over-complicate it. You can add more detail later.

Enable contact requests or booking so customers can reach you. Choose whether you want customers to book directly (if your schedule is predictable) or request a quote (if each job needs negotiation). Most movers use quote requests because every move is different.

Fill in your service area next: the towns or regions you cover. Be honest about your range. Then add a second language if it makes sense for your market. You are ready to receive inquiries.

After your profile is live

Check your messages and quote requests regularly. Respond within a few hours if you can; customers choosing a mover often compare several options quickly. Keep your available hours and service area up to date so you do not receive bookings for times or places you cannot serve.

Add more detail and photos as you go. A profile that shows real work - your vehicle, your team, packing in progress - builds confidence. Update your profile if your service area expands or if you add new services.