Moving and courier services in Gibraltar: set up your Websta profile

What your Websta profile should contain

Your profile page acts as your online business card and booking point. Start with a clear description of what you do: residential moves, office relocations, courier deliveries, storage, packing services, or a mix of these. Because Gibraltar is compact, most jobs involve either moving within the territory or transporting goods to Spain or further afield.

Add a list of services you offer. Be specific - for example, 'house removals', 'commercial moves', 'courier within Gibraltar', 'courier to Spain', 'packing materials', 'storage'. Customers in the marketplace search by service type and location, so the more accurate your list, the more relevant your profile becomes.

Upload photos of your team, your vehicle or vehicles, and, if you have them, before-and-after shots of moves or well-packed shipments. People want to see who they are hiring and what condition their belongings will be in.

Set up either online booking (for regular or predictable jobs like weekly courier runs) or a quote request form (better for custom moves where price depends on the job). Most movers and couriers in Gibraltar use quote requests because every move is different.

Publish your profile in English and, if you speak it, Spanish. English is the main business language in Gibraltar, but many Spanish residents and workers on the border will search in Spanish.

How people in Gibraltar search for movers and couriers

Websta's marketplace for movers and couriers in Gibraltar is at /marketplace/transport. Customers search by service type and location - 'moving', 'courier', 'removals' - and then narrow down by what they need done and where. Because Gibraltar is a single small territory, location filtering is less granular than in larger countries, but your profile will be visible to anyone searching for your service.

People also post specific tasks in the marketplace - 'I need to move a three-bedroom house to Spain this month' or 'I need someone to courier documents to London tomorrow'. Providers can see these tasks and make offers. If you are set up on Websta, you can bid on these jobs and build a client base that way.

Search intent varies by season. Winter and spring see more relocations because of better weather. Summer brings more courier requests from tourists and seasonal workers.

What to check with the local authority

Before you advertise, confirm your business registration and any licences you need. Gibraltar's business registration requirements are specific to the territory. Contact the Gibraltar Tax Office or your local chamber of commerce to check whether you need a licence to operate as a mover or courier, insurance requirements, and any vehicle regulations.

If you operate a vehicle, check vehicle insurance and liability insurance. Moving and courier work carries risk, and you will want proper cover. Confirm what the local authority expects.

If you operate from a premises (office, warehouse, storage facility), check zoning and any local planning rules. Ask the Gibraltar Government's Planning Section if you are unsure.

VAT and tax registration are handled through the Gibraltar Tax Office. Make sure your Websta account details (bank account for Stripe payouts) match your registered business name and tax details.

Setting up payments

Websta uses Stripe to handle card payments. When a customer pays via your profile page or the marketplace, the money goes directly to your bank account. You set your own prices or agree prices with customers before work starts. Make sure your bank account is registered in Gibraltar and is in your name or your business name.

Keep records of all jobs and payments for tax purposes. The Gibraltar Tax Office will expect clear records of income.

What to write in the first hour

Start with a simple profile description: your name or business name, what you do (moving, courier, or both), how long you have been doing it, and your service area (Gibraltar, or Gibraltar and Spain, depending on what you offer). Keep it plain and factual.

Write a short paragraph about your experience and what makes you reliable - punctuality, careful handling, knowledge of the territory, or experience with cross-border moves. Customers read this to decide whether to contact you.

List your main services. Do not worry about being fancy; be clear. Examples: 'house removals within Gibraltar', 'office relocations', 'courier services within Gibraltar', 'courier to Spain', 'packing service', 'storage by the day or week'.

Add your main contact method: phone number, email, or both. Websta also provides a contact form and quote request form that customers can use through your profile.

Upload at least one photo of yourself or your team and one of your vehicle or workspace. A professional photo matters more than you might think.

Cross-border work with Spain

Many movers and couriers in Gibraltar handle moves to or from Spain. If you do this, understand customs and border rules. Goods moving between Gibraltar and Spain may need documentation. Check with Spanish customs and the Gibraltar customs authority before offering cross-border services. Insurance and liability also change across borders, so confirm your cover is valid.

Make this clear on your profile: state which services are within Gibraltar only and which cover Spain or other destinations. Customers need to know what you can and cannot do.

Building and maintaining your profile

After your first post, update your profile regularly. When you complete a job, ask the customer for feedback on Websta if they are willing. Over time, your feedback score helps new customers decide to contact you.

Keep your phone number and email current. If a customer sends a quote request, reply quickly - often within the same day. In a small territory like Gibraltar, word of mouth is powerful, and responsiveness builds reputation fast.

If your services change - for example, you expand to courier work or add storage - update your profile so customers see your current offerings.

Review your pricing or quote rates every few months to make sure they reflect your costs and the market.