How to set up a Websta profile as a mover or courier in Hong Kong

What sections your Websta profile should have

Your Websta profile works like a small website. Customers in Hong Kong who search on the marketplace will see a card with your profile picture, location, and key services. When they click through, they land on your full profile page.

Start with a clear profile picture - either a photo of yourself or your van or workspace. Write a short introduction (2-3 sentences) about what you do. For a mover or courier, this might be: where you operate, whether you handle residential moves, office relocations, same-day delivery, or item pickups, and how long you have been doing this work.

List your services as separate entries. For movers, this could include local flat removals, office moves, packing, storage coordination, or furniture delivery. For couriers, services might be same-day local delivery, parcel pickup, inter-island delivery, or document courier. Each service can have its own description and booking or quote request option.

Add photos of your work - images of packed boxes, your van, a completed move, or your workspace. Customers want to see that you are a real operation. Avoid generic stock photos.

Include a contact form and online booking or quote request system. Customers prefer to get in touch without making a phone call first. A quote request is common in this trade because every move or delivery is different.

Languages to publish your profile in

Hong Kong is bilingual. Publish your profile in both English and Traditional Chinese (Hong Kong). This reaches the widest audience. Many customers in Hong Kong search in their preferred language, and some customers may be expats or international businesses.

If you speak Cantonese, use Cantonese romanisation (Jyutping) or Standard Chinese (Mandarin) only if your platform supports it. Most searches happen in English or Traditional Chinese characters, so focus on these two.

Keep language simple and direct. Customers want to know quickly what you can do and how to contact you.

How people in Hong Kong search for movers and couriers

On Websta, customers search by service type and location. They might type 'movers Hong Kong', 'local delivery', 'office relocation', or 'same-day courier' and see results filtered by area. The marketplace aggregates providers by service category.

Many searches are mobile. People moving house or needing a urgent delivery often search on their phone while managing the move. Your profile photo, service list, and quote request button must be easy to find and tap.

Customers also post tasks on the marketplace. They describe what they need - for example, 'Move a three-bedroom flat from Causeway Bay to Repulse Bay on Saturday' - and providers like you can make an offer. Completing tasks and getting rated builds your presence on the platform.

Working as an independent mover or courier in Hong Kong

Hong Kong has specific rules for transport operators. Before you set up your profile, check your legal status with the Transport Department. Depending on what you do - whether you own your vehicle, carry goods for others for payment, or move house contents - you may need a licence or permit.

If you own and operate your own van for removals or courier work, you must ensure your vehicle is properly registered and insured for commercial use. Public liability insurance is important. Contact the Transport Department or the Hong Kong Federation of Insurers for details on what cover you need.

As a sole trader or freelancer, you are responsible for tax and accounting. Register with the Inland Revenue Department if required. Keep records of your income and expenses.

Payment on Websta flows through Stripe into your own bank account. You set your own prices for each service. Stripe handles the card processing, and you receive payouts according to your bank account details.

What to write and upload in your first hour

Start with your profile photo. Use a clear, professional image. A photo of you in front of your van or at your workplace works better than a blurry selfie.

Write a one-paragraph introduction. Example: 'I am a local mover and courier serving Hong Kong Island, Kowloon, and the New Territories. I offer same-day delivery, office moves, and residential removals. I have been operating for [number] years and provide reliable, efficient service.' Keep it factual.

List three to five core services. Be specific - do not say 'moving services' without explaining what that includes. Say instead: 'Local flat removal (up to 5 rooms)', 'Office relocation', 'Same-day parcel delivery within Hong Kong'.

Upload two to three photos. Even if your business is new, show what you actually have - your van, a workspace, packing materials, or a completed job (with customer permission).

Set up a quote request form. Most movers and couriers need to discuss the job before giving a price. A quote request lets customers describe the task and you can respond with details.

Fill in your location - the district or region you serve. If you cover multiple areas, say so. Customers search by location, so accuracy matters.

Building your presence over time

After launch, take on jobs and ask satisfied customers to leave feedback on your Websta profile. Ratings build trust and help you appear higher in local searches.

Update your availability regularly if you use the booking feature. If you work on certain days only or are fully booked, update your calendar so customers see accurate information.

Add more photos as you complete jobs. Before and after photos of a move, or a customer's items safely packed, give new customers confidence.

Reply to quote requests and messages quickly. A fast response often wins the job, especially for same-day delivery and urgent moves.