How to set up a Websta profile as a plumber in Croatia

What your profile page should contain

Your Websta profile acts as your online storefront. It appears in the marketplace when people in Croatia search for plumbing services by location, and it also works as a standalone page you can share. Start with the essentials: a clear profile photo or business photo (a headshot or image of you at work), a short description of what you do, your service area or the towns you cover, and contact details.

Include a list of specific services you offer. Plumbers in Croatia typically handle pipe repairs, leaks, installations, maintenance, drain cleaning, water heater work, and bathroom or kitchen fitting. Describe each service clearly so customers understand what you do. Add photos of your past work - finished installations, repaired pipes, bathrooms or kitchens you have worked on. Real photos build trust more than words alone.

Set up a way for customers to contact you. Websta offers a contact form on your profile page and the option to accept booking requests or quote requests. Choose which method suits your work: if most jobs need a site visit first, a quote request form lets customers describe the problem and you can respond with a price or appointment time. If you handle some quick jobs or maintenance calls, online booking might work for those.

Languages to publish in

Publish your profile in Croatian. Most customers searching for a plumber in Croatia use Croatian, and local authorities and business registers operate in Croatian. If you speak English or German and want to attract international clients or expats living in Croatia, you can add an English version, but Croatian is essential. Websta lets you create versions in multiple languages on the same profile.

Check whether Websta offers Croatian language support and whether you can set up language versions yourself. If the platform supports it, this takes an hour or two. If not, focus on clear Croatian text in the main profile.

How customers search for plumbers in Croatia

People in Croatia find plumbers through the Websta marketplace or by searching online. In the marketplace, customers filter by service (plumbing) and location (their town or region), then browse profiles or post a task describing what they need. They might search for 'vodoinstalater' (plumber in Croatian), their town name, and the type of work - for example, 'vodoinstalater Zagreb', 'popravka cjevovoda', or 'instalacija grijanja'. They also use Google to search locally.

Your Websta profile helps when customers search by town and service. Make sure your profile clearly states which areas you cover - whether you work in one town, a region, or across the country. The more specific you are, the better the match with customers near you.

What to check about working as an independent plumber in Croatia

If you work as a sole trader (obrtnik) in Croatia, you need to be registered with the relevant trade chamber and local business register. Plumbing is a regulated trade in Croatia. Confirm with your local obrt office or the chamber of trades that your registration covers the services you list on your profile - for example, water installation, heating systems, or drain cleaning might require specific licenses or certifications.

Check whether you need liability insurance for your work and what the requirements are for handling customer payments. Websta processes payments through Stripe and deposits them to your bank account, but you remain responsible for your own tax and social contributions. Verify your tax obligations with the local tax authority and make sure you report income correctly.

If you do not yet have a formal registration, find out what paperwork you need from your local city or county administration. This is a question for your local obrt office, not Websta, but it is essential before you start billing customers officially.

Sections to add to your profile

Start with these core sections on your profile page: About (who you are, how long you have worked as a plumber, your approach), Services (a list with descriptions of what you offer), Photos (your work), and Contact. Websta allows you to customize these sections.

Add a service list that names the types of work you do. Examples: pipe repair and replacement, leak detection, water heater installation and repair, drain cleaning, toilet and sink repair, shower and bathtub installation, heating system work. Be specific about what you cover and what you do not. If you do not handle gas work, say so.

Include at least four to six photos of completed work. Show different types of jobs - a finished bathroom installation, a repaired pipe, a water heater, a kitchen sink setup. Clear, well-lit photos matter more than quantity. If you do not have photos yet, take some at your next few jobs or ask previous customers for permission to photo their work.

Add your service area. Write something like 'Covering Zagreb and surrounding towns', 'Available throughout Dalmatia', or 'Nationwide service', depending on what actually matches your work. Do not claim to cover areas you cannot reach.

What to write in your first hour

Do not try to perfect everything at once. In the first hour, write and upload: a one or two sentence profile headline (for example, 'Licensed plumber, 15 years experience, emergency repairs and installation'), a short About section saying how long you have worked, what you specialise in, and where you work, and a list of five to eight main services. This gives new customers enough information to understand what you do.

Add one or two photos if you have them, or note that you will add photos soon. Write your phone number and email on the profile. That is a working profile. You can add more photos, testimonials, or extra details later.

Do not spend time on things like perfect design or lengthy descriptions yet. The marketplace in Croatia is at /marketplace/plumbing. Once your basic profile is live, you can monitor which customers contact you and what questions they ask, then adjust what you write based on real feedback.

Getting started on Websta

Set up your Websta profile by entering your details, choosing Croatian as your language, and selecting 'plumbing' as your service category. Upload a profile photo, fill in the sections above, and verify your contact details so customers can reach you. Websta will show your profile in the marketplace when someone searches for plumbers in your area.

Set your own prices or indicate that you provide quotes. You control what you charge. When a customer books or requests a quote, you receive their message and can respond directly. Payment goes to your bank account through Stripe when work is completed, so you need a Stripe account linked to your Croatian bank account.