How to set up a Websta profile as a cleaner in Malaysia

What to put on your profile page

Your Websta profile should show the types of cleaning you do: residential house cleaning, office cleaning, carpet cleaning, end-of-tenancy cleaning, or other specialisms. Be specific about what each service includes - for example, whether you clean kitchen appliances, wash windows, or move furniture.

Add photos of your work. Show before-and-after shots if you can, or photos of clean rooms and surfaces. Customers want to see the standard they can expect. A photo of yourself helps build trust.

Write a short description of who you are and how long you have been cleaning. Mention any equipment or cleaning products you use if it matters to your customers - for example, eco-friendly products or specialised gear for particular surfaces.

Your contact details and service area are important. Say which towns or areas you cover. Because Websta works by location, customers searching in Kuala Lumpur, Penang, Johor Bahru or other areas will find you if you work there.

• List the specific cleaning services you offer
• Upload clear photos of your work
• Write a brief profile about yourself and your experience
• State your service area and the towns you cover
• Add your phone number and email address

Booking and quote requests

Your profile can include a booking system where customers select a date and time for a cleaning appointment. You set your own availability. Alternatively, customers can request a quote through a contact form, and you can reply with pricing and details.

For cleaning work in Malaysia, a quote request often makes sense because prices depend on the size of the space, type of cleaning, and travel distance. Let customers describe the job and get back to them with a quote before any commitment.

Websta also has a marketplace where customers nearby can post a task - for example, 'I need my apartment cleaned on Saturday' - and providers can make offers. This gives you another way to find work beyond your profile page.

Languages to publish in

Malaysia has multiple languages in common use. English and Malay (Bahasa Malaysia) are the most widely used. Depending on where you work and who your customers are, you might publish your profile in English, Malay, or both.

If you work in areas with large Chinese communities - such as parts of Kuala Lumpur, Penang, or Ipoh - some customers may search in Chinese, though Websta's main search is in English and Malay.

Start with English and Malay if you are comfortable writing in both. If not, English alone covers most searches. You can add more languages later as you grow.

How customers search for cleaners in Malaysia

People in Malaysia use Websta's marketplace to search by service type and location. They might search for 'cleaning' and then filter by their town - Kuala Lumpur, George Town, Kuching, or wherever they are. The marketplace shows profiles of cleaners in that area.

Customers also use the task posting feature: they describe what they need cleaned and when, and you can see it and submit an offer if you work in that area.

Search depends on location, so make sure your profile clearly states which towns and areas you cover. If you cover a wide region, say so. If you work only in one area, be clear about that too.

What to know about working as an independent cleaner in Malaysia

As an independent cleaner in Malaysia, you are responsible for registering your business if the law requires it. The details depend on whether you operate as a sole trader, a partnership, or another structure. Check with the Companies Commission of Malaysia (Suruhanjaya Syarikat Malaysia, or SSM) or your local municipal council about registration requirements for your area.

You should have public liability insurance to protect yourself and your customers if damage occurs. Ask your insurance provider what cover is available for cleaning services.

Card payments from customers are processed through Stripe and paid into your own bank account. You keep the price you set; Websta takes a fee for the transaction. Read Websta's terms to understand the payment arrangement.

Keep records of your income for tax purposes. The Inland Revenue Board of Malaysia (Lembaga Hasil Dalam Negeri, or LHDN) requires tax reporting. Consult an accountant if you are unsure what you need to declare.

• Check with SSM or your local authority about business registration
• Consider public liability insurance for your work
• Keep records of income and expenses for tax reporting
• Understand the payment and fee structure on Websta

What to write in your first hour

When you first set up your profile, start with the essentials: your name or business name, a short paragraph about what you do, and the towns where you work. You do not need to write a long biography yet.

List your main cleaning services - for example, house cleaning, office cleaning, carpet shampooing, or window cleaning. Be concrete: say what is included in each service.

Add one or two good photos if you have them. A photo of a clean room or a before-and-after shot is better than no photo at all. You can add more photos later.

Write your phone number and email so customers can reach you. Choose whether to use the booking system or the quote request form - or offer both.

If you know the towns you cover well, list them. If you are still working out your service area, list the main towns and add others as you go. You can edit your profile anytime.

Next steps

Once your profile is live, customers in Malaysia can find you through the marketplace. Check Websta regularly for new quote requests and task postings. Respond quickly to inquiries.

As you complete jobs, ask customers if they would leave feedback on your profile. Good feedback helps future customers choose you.

Update your profile occasionally with new photos or services as your work evolves. Keep your availability and service area accurate so customers know when and where they can reach you.