How to set up your cleaning business profile in Thailand

What to include on your Websta profile

Your profile page works like a simple website. Start with a clear description of what you do: residential cleaning, office cleaning, deep cleaning, laundry, or any combination. Be specific about which areas you serve - you can list towns or regions across Thailand where you are willing to travel to work.

Add photos of your work. Include before-and-after shots if possible, photos of equipment or materials you use, and a photo of yourself if you are comfortable doing so. People want to see the standard of work they can expect.

List the services you offer as separate items. Websta lets you add a service title, description, and duration. For example: 'House cleaning - 3 hours', 'Office cleaning - 4 hours', 'Deep clean kitchen - 2 hours'. Be realistic about timing.

Decide whether you want to use Websta's booking tool or invite customers to request a quote first. Booking works well if your services have a fixed price and duration. Quote requests suit work where you need to see the space first or discuss details with the customer.

Set up your contact information correctly. Make sure your phone number and messaging app (WhatsApp, Line, Facebook Messenger) are current. Many customers in Thailand will contact you through messaging rather than email.

Languages to use on your profile

Write your profile in Thai if that is your main language. Most of your customers will be local. If you want to reach expat customers or tourists, add an English version of your key information - service names, descriptions, and contact details.

You do not need to translate every word; focus on the services you offer, the areas you cover, and how to reach you. Short, clear text works better than long translated paragraphs.

How people search for cleaners in Thailand

On Websta, customers search by service type and location. They will search 'cleaning' or 'house cleaning' and filter by the town or region nearest to them. Websta shows them providers nearby in order of relevance.

Outside Websta, people in Thailand often search Google with terms like 'cleaning service near me' or 'แม่บ้าน' (housemaid) combined with their town name. Having a profile on Websta gives you another channel where local customers can find you.

Word of mouth and recommendations from friends remain strong. If you have regular customers, ask them to mention you to others. Keep your Websta profile active and up to date so that referrals can find you online.

Legal and tax matters as an independent provider

Thailand requires most self-employed people to register with the tax office and obtain a tax identification number. The exact rules depend on your income level and whether you operate as a sole trader. Contact your local District Revenue Office (สำนักงานสรรพส税อำเภอ) to understand your obligations.

You should also check with local labour authorities about rules for employing helpers if you plan to hire other cleaners to work for you. Employment law, social security contributions, and health insurance are areas where you need current local guidance.

Payment through Websta uses Stripe, which processes card payments and sends money to your Thai bank account. Stripe may ask for tax information or identification when you set up the connection. Keep records of payments you receive for tax purposes.

What to write in your first hour

Start with a one-sentence summary of what you do: 'House cleaning and deep cleaning for homes and offices throughout Thailand.' This appears at the top of your profile.

Add your service list. Write down 3-5 services you offer regularly, with a short description and realistic time estimate for each. For example: 'House cleaning (3 hours) - dust, vacuum, mop, bathrooms, kitchen' or 'Office cleaning before or after business hours (2 hours per office)'.

Add your location and service area. Enter your town or region and list other areas you can reach. If you serve multiple provinces, you can mention this in your profile description.

Write a short 'About' section. Keep it simple: who you are, how long you have been cleaning, what you are known for, and what customers can expect when they book you.

Upload at least two photos. These can be from your phone and do not need to be professional. Real before-and-after photos of actual work are more useful than generic images.

Add your phone number and preferred contact method (WhatsApp, Line, or Facebook Messenger). Double-check that the number is correct.

Payment and getting paid

When a customer books or makes a payment through Websta, the money goes through Stripe to your Thai bank account. You set your own prices for each service. Make sure you understand Stripe's fees before you publish your prices.

You can also accept payments offline - cash or bank transfer - if a customer prefers. Websta lets you note this on your profile.

Building your client base

Your first clients often come through direct recommendations or local searches. Update your profile with real photos and honest service descriptions. Respond quickly to booking requests and quote inquiries - people looking for a cleaner often need one within a day or two.

Ask satisfied customers for permission to use photos of completed work on your profile. Over time, a gallery of real jobs builds trust with new customers.