Updated September 28, 2026
What a Websta profile should contain
Start with the essentials people expect when choosing a health practitioner. Your profile should clearly state your trade or licence type, the town you work in, and a short professional summary of 2 to 4 lines that explains who you treat and what you offer.
Include a separate services section that lists each specific treatment or consultation type, with duration and a short note about what a client can expect. Make scope and limits explicit - for example if you do assessment only, follow-up care, or referrals to specialists.
- Practitioner name and exact trade or licence designation
- Town and how you serve nearby areas
- Short professional summary (2-4 lines)
- Detailed services list with duration or session length
- Contact form and clear response rules (how soon you reply)
Photos and visual assets
Choose clear, honest photos that help a client assess you and your space. One headshot, one clinic or workspace photo, and one in-action shot (with consent) are useful. Avoid stock images that look generic.
Keep images focused and well lit. File names and captions should be descriptive - for example clinic-waiting-room.jpg or physiotherapy-assessment.jpg - so search and users see context.
- Headshot: neutral background, professional clothing
- Space photo: reception or treatment room, tidy and accessible
- In-action photo: showing a treatment or assessment with consent
Services, treatments and clarity
List each service as a separate item. Under each item, add a 1-2 sentence description of who it is for, what happens in a typical session, and whether you provide written aftercare or follow-up. This helps patients self-assess fit before contacting you.
If some services require prerequisites - e.g. referral, prior assessment, or diagnostic results - note that plainly. Also state which services you do not provide, if relevant.
- Separate items for assessment, therapy sessions, follow-ups
- Short descriptions answering who, what, and outcome
- Prerequisites or exclusions stated clearly
Booking, quotes and contact options
Offer clear next steps. If you have online booking enabled, say how clients select time and what payment actions follow. If you prefer quote requests, describe the information you need in the form - for example condition summary, preferred dates, and whether it is urgent.
Set expectations for response time and accepted communication channels. If phone calls are for urgent matters only, say so. If you use the contact form as your primary intake, list the fields you expect clients to fill.
- Indicate whether online booking is available or if contact form is preferred
- Explain what information you need for a quote or initial assessment
- State typical response time and business hours
Languages and accessibility details
List the languages you speak and the level (conversational, fluent). Include practical accessibility information such as wheelchair access, parking, public transport stops nearby, and whether you offer home visits.
If you provide remote consultations by phone or video, note which platforms you use and any technical requirements clients should know.
- Languages spoken and level
- Physical accessibility and transport notes
- Remote consultation options and technical notes
How people find you in the marketplace and search
Profiles appear in the health category and in searches by service and town. Websta lists health practitioners under /marketplace/health so a person browsing that path can see providers by trade and place. Use consistent service names and the town name so your profile matches common search queries.
Search ranking is affected by clear service labels, location, and complete contact details. If your public-business-register-derived profile exists, claim it and update the fields so it shows accurate services and photos.
- Include exact service names a client would type
- Use the town name in the headline or first sentence
- Claim the register-built profile so you control content
What to write in the first hour
In the first hour focus on four tasks you can finish quickly: a clear one-line professional summary, three services with 1-sentence descriptions, one headshot and one room photo, and contact instructions with your typical response time. These give a complete minimum profile so clients can decide to contact you.
Avoid long biographies or policy documents at first. You can add those later. After the initial hour, schedule a time to refine service descriptions and upload any certifications or detailed intake forms.
- One-line summary - who you treat and what you do
- Three core services with short descriptions
- Two photos: headshot and treatment space
- Contact instructions and response-time note
Frequently asked questions
- Can I claim or remove a profile that was created from the public register?
- Yes. Profiles created from public business registers can be claimed or removed. Claiming lets you edit services, photos and contact details so the page reflects your current practice.
- Do I need to offer online booking to be listed?
- No. Online booking is optional. You can list services and use the contact form or request-for-quote flow instead. Make your preferred intake method and expected response time clear on the profile.
- How should I list languages on my profile?
- List each language and your proficiency level, for example conversational or fluent. Put languages in a visible spot so clients who need a specific language can find you quickly.
- What information should I ask for in an initial contact message?
- Ask for a brief description of the issue, preferred dates, whether it is urgent, and any relevant prior diagnoses or referrals. Keep the form short to reduce friction.
About the numbers
Counts in this guide were read from the Websta catalogue when the text was written and are refreshed above from the live catalogue. Part of the catalogue was built from the public business register and is marked as such on each profile.
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