Moving and courier services in the Netherlands: your Websta profile

What your profile page should contain

Your Websta profile works as a combination of website and booking tool. Start with a clear description of what you offer: house removals, office moves, courier deliveries, or a mix. Mention the areas you cover - whether you work nationwide or focus on specific regions - and any limits on what you will move or deliver.

Add photos that show your work in progress: a van loaded with boxes, a completed move, delivery in progress, or your team at work. Photos help customers understand what to expect and build trust.

Include a services section where you list what you do. For movers, this might be packing, loading, transport, unloading, and unpacking. For couriers, it could be same-day delivery, next-day service, or fragile goods handling. Each service can have its own description and you set the rate.

Offer both options for customers to reach you: an online booking form for straightforward jobs, and a quote request form for complex moves or custom courier work. This lets customers with different needs contact you the way that suits them best.

Languages and customer reach

The Netherlands has a high level of English proficiency. Publish your profile in Dutch to reach local customers, and add English if you want to offer services to expats and international customers moving to or within the country. If you work in cities with large communities from other countries, you might also consider a third language, but start with Dutch and English.

Customers in the Netherlands search for movers and couriers on Websta by service type and location. Make sure your profile is complete and your location is accurate, because the marketplace matches people nearby with providers in the transport category.

How customers search for movers and couriers

In the Netherlands, someone looking for a mover or courier will visit Websta and search by service - moving, courier delivery, packing - and by place. They will see profiles of providers nearby and can read your description, view your photos, and check how to contact you. Some customers post a task and ask for offers from multiple providers; others book directly if your service and rates match what they need.

Your profile appears in local results across the country. Customers who are moving house, sending a parcel, or need goods transported will find you if your profile is active and your location is set correctly.

What to sort out as an independent provider

In the Netherlands, if you work as a sole trader (eenmanszaak) or small business, you need a registration with the Chamber of Commerce (KvK). Check the KvK website for the current rules and how to register.

You must have liability insurance that covers damage or loss during moves or deliveries. This is a basic requirement for professional moving and courier work. Confirm the coverage limits with your insurance provider.

As an independent provider on Websta, you set your own rates. Customers pay through Websta's payment system, and the money goes to your own bank account via Stripe. You handle your own invoicing, tax obligations, and business accounting.

Check with your local municipality about any permits or notices required if you run a moving or courier business from your home address. Rules can vary between municipalities.

What to write in your first hour

Start with the basics: your name, the services you offer, the areas you cover, and how long you have been in the trade. Write in plain language - avoid jargon. A customer should understand immediately what you do and whether you can help them.

Add one or two photos right away, even if you plan to add more later. A van, a packed move, or your team gives customers something to see.

Set up at least one service with a clear name and description. For a mover, this could be 'house removal' with a description of what is included. For a courier, it might be 'same-day local delivery'. You can add more services after launch.

Write a simple contact message - something like 'Contact me for a quote or to discuss your move' - so customers know how to reach you. This takes ten minutes and gets your profile ready for customers to find you and get in touch.

Payments and getting paid

When a customer books through Websta or pays for a service, the payment is processed through Stripe. The money goes directly to your own bank account - you do not receive it through Websta or any intermediary. You receive the full amount you set as your rate.

Make sure your Stripe account is linked and active before you launch your profile, so payments flow smoothly when customers book.